Tracy Lu

Assistant Professor

tracy.lu@uky.edu
Phone (859) 257-4332
Fax (859) 257-1275

121 Erikson Hall
Lexington KY 40506

Professional Profile

Dr. Lu’s main stream of research is in hospitality and event management. Her research focuses on service management and consumer behaviors in service settings, particularly on the topics of customer engagement, loyalty, and interactive experiences in local communities and travel destinations. Dr. Lu has published more than fifty refereed publications in leading journals and conference proceedings. Since she started her work at the University of Kentucky in 2011, she has been awarded various grants in a total of more than $100,000. In addition to the remarkable record, Dr. Lu excels in the quality of her scholarly work. Her research was selected for the Best Paper Award at the International Convention and Expo Submit in 2012 and WHTER/ICES Conference in 2013. She has published in a variety of outlets including high impact journals such as Annals of Tourism Research and Tourism Management. Dr. Lu’s academic achievement was recognized in media in the U.S. and China. Her expertise has been sought by institutions and consulting companies in the U.S., Europe, Australia, Mainland China and Macau SAR. She has served as the Editor-in-Chief of International Journal of Hospitality and Event Management (IJHEM), and Guest Editor for International Journal of Tourism Anthropology on a special issue for trends and issues of tourist behavior. She is an Editorial Board member and Ad Hoc reviewer for leading journals and conferences in the field of hospitality and event management. Dr. Lu is listed in Who’s Who in America since 2014.

Before Dr. Lu joined University of Kentucky, she had developed her professional experience in both academic and industry positions. She was a faculty at South China University of Technology for nearly four years. Prior to that, she was an Assistant Director for customer service at one of the largest International Convention & Exhibition Centers in China.

Course Instruction

Undergraduate Courses:

  • RTM345* - Service Management (online) (for both retailing and hospitality majors)
  • HMT120 - Introduction to Hospitality Management and Tourism
  • HMT360 - Event Planning and Coordination
  • HMT395 – Independent Study
  • HMT460 - Advanced Seminar of Lodging Industry and Tourism
  • RTM499* – Internship International

Graduate Courses:

  • NFS646 - Advanced Information Technology in the Hospitality Industry
  • HMT560* - Advanced Seminar of Lodging Industry and Tourism (online)
  • HMT570* - Event Planning and Coordination (online) (developing)

Note: Courses with “*” are new developed courses.

Research

  • Tourist engagement, loyalty, and social media experiences at events and service settings. 

Honors and Awards

  • 2014– present   Who’s who in America
  • 2012 – present   Editor-in-Chief, International Journal of Hospitality and Event Management
  • 2013 – present   Editorial Board Member, International Journal of Qualitative Research in Services
  • 2012 – present   Editorial Board Member, International Journal of Tourism Anthropology
  • 2013          Best Paper Award, World Convention on Hospitality, Tourism & Events Research (WHTER) & International Convention and Expo Summit (ICES) 2013, May 24nd – 28th, 2013, Bangkok, Thailand.
  • 2012          Best Paper Award, International Convention and Expo Summit 2012, May 22 - 24, 2012, Hong Kong, China.
  • 2011          Media Recognition in Horizon, School of Hospitality and Tourism Management, The Hong Kong Polytechnic University, Hong Kong, China, Fall Issue, 2011
  • 2010          Media Recognition in Boilerplate, School of Hospitality and Tourism Management, Purdue University, Fall Issue, 2010
  • 2010          Norma H. Compton Outstanding Doctoral Student Award Nomination, School of Consumer Sciences, Purdue University, 2010
  • 2010          Outstanding Graduate Teaching Award, School of Hospitality and Tourism Management, Purdue University, 2010 

Education

Ph.D. Purdue University, 2011 Hospitality and Tourism Management

M.S. The Hong Kong Polytechnic University, 2004 Hospitality and Tourism Management

B.S. Beijing International Studies University, 2003 Marketing

Areas of Interest

Academics, Research